Shows you the list of security questions you set up in security info. Reset your password using security questions Select Call my mobile phone, type your phone number, and then select Call.Īnswer the phone call and follow the instructions to verify your identity, and then select Next. If your administrator has turned on the security info experience, you can find more info about setting up a phone number in the Set up security info to use a phone call (preview) article.
Places an automated voice call to the phone number you previously set up in security info. Type the verification code from the text message into the box, and then select Next. Select Text my mobile phone, type your phone number, and then select Text. If you're not yet using security info, you can find more info about setting up text messaging in the Set up my account for two-step verification article. If your administrator has turned on the security info experience, you can find more info about setting up text messaging in the Set up security info to use text messaging (preview) article. Sends a text message to the phone number you previously set up in security info. Type and confirm your new password, and then select Finish. Type the verification code from the email into the box, and then select Next. Select Email my alternate email, and then select Email. If you're not yet using security info, you can find more info about setting up an email address in the Set up my account for two-step verification article. If your administrator has turned on the security info experience, you can find more info about setting up an email address in the Set up security info to use email (preview) article.
Sends an email to the email address you previously set up in two-step verification or security info. Reset methods Reset your password using an email address Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character. You must have previously set up your mobile device for verification using at least one of these methods.Īdditionally, your new password might need to meet certain strength requirements. Depending on how your administrator has set up your organization, some of these verification options might not be available.
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